Privacy, terms, data deletion & refunds.
This page explains how Zalvo handles your data, how our app and website may be used, how you can delete your information, and how refunds work for our subscriptions.
Privacy Policy
Welcome to Zalvo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app or website related to gift coupons, promotions, raffles, reward programs and salon software services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth (if required for age-restricted raffles or offers)
- Shipping Address (for physical gifts or rewards)
b. Usage Data
- App interactions (pages visited, buttons clicked)
- Device information (IP address, browser, device type)
- Log data and cookies (for web-based access)
c. Third-party Login Information
If you log in using Google, Facebook, or any third-party service, we may collect and store your public profile information as permitted by those platforms.
2. How We Use Your Information
We use your information to:
- Register and manage user accounts
- Deliver digital or physical gift coupons and rewards
- Conduct fair and random raffle draws
- Notify you of winnings or promotional offers
- Improve our app performance and user experience
- Prevent fraud or abuse of our platform
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Third-party service providers (e.g., payment gateways, SMS/email services)
- Government or legal authorities (only when legally required)
- Partners or sponsors of a raffle (with your explicit consent)
4. Data Security
We implement strong security measures to protect your information, including encryption, secure servers, and restricted access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You may:
- Access or correct your personal data
- Request deletion of your account
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise any of these rights, please contact us at: support@zalvo.ae
6. Cookies and Tracking
We may use cookies and similar technologies to enhance user experience and track engagement. You may adjust your browser settings to refuse cookies. If you do so, some features may not work as intended.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, please contact us so we can delete it.
8. International Users
If you are accessing our services from outside your country, please be aware that your information may be transferred, stored, and processed in a country where our servers or service providers are located.
9. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any material changes through the app, website, or via email. Continued use of our services after changes are posted means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@zalvo.ae
Terms of Service
Welcome to Zalvo! These Terms of Service ("Terms") govern your access to and use of our mobile application, website, and related services (collectively, the "Service"). By using our Service, you agree to be bound by these Terms.
1. Eligibility
To use our platform, you must:
- Be at least 18 years old (or the legal age in your jurisdiction)
- Have the legal capacity to enter into a binding agreement
- Provide accurate registration information
2. Account Registration
You may be required to create an account to access certain features. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
We reserve the right to suspend or terminate your account for suspicious or fraudulent activity, or for any misuse of the Service.
3. Use of the Service
You agree not to:
- Use the platform for illegal or unauthorized purposes
- Attempt to hack, disrupt, or reverse-engineer any part of the Service
- Upload false, misleading, or harmful content
- Exploit or manipulate any raffle, coupon, or reward system
4. Gift Coupons & Raffles
- Coupons are non-transferable, non-refundable, and may have expiration dates or usage restrictions.
- Raffle winners are selected randomly and fairly according to the stated rules.
- We reserve the right to disqualify users from raffles if they are found violating rules or engaging in fraudulent activities.
5. Prize Distribution
- Prizes (physical or digital) will be distributed according to the guidelines specified in each raffle or promotion.
- Winners will be notified via email, app notification, or SMS.
- We are not liable for unclaimed or undeliverable prizes due to incorrect or incomplete user information.
6. Intellectual Property
All content, logos, designs, and technology used in the app and website are the property of CloudyPremises FZC or its licensors. You may not copy, reuse, or distribute any part of the Service without our written permission.
7. Termination
We reserve the right to terminate or suspend your access to the Service, at our sole discretion, without notice or liability, if you violate these Terms or engage in behavior we deem harmful.
8. Limitation of Liability
We are not responsible for:
- Any indirect, incidental, or consequential damages
- Loss of data, earnings, or business opportunities
- Service interruptions, errors, or inaccuracies
Important: Use of the Service is at your own risk.
9. Privacy
By using our Service, you also agree to our Privacy Policy, which explains how we collect, use, and protect your information.
10. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after any changes constitutes acceptance of the new Terms. We recommend reviewing this page regularly.
11. Governing Law
These Terms are governed by and construed under the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE, unless otherwise required by law.
12. Contact Us
If you have questions about these Terms, please contact us at:
Email: support@zalvo.ae
User Data Deletion Policy
At Zalvo, we respect your right to privacy and give you full control over your personal data. This policy explains how users can request the deletion of their data from our platform and how we handle those requests.
1. Your Right to Delete Data
You have the right to request the deletion of your personal information and account at any time. This includes:
- Account details (name, email, phone number)
- Coupon and raffle participation history
- Delivery or prize claim details
- Login credentials and preferences
2. How to Request Deletion
To request deletion of your account and data, you can:
- Email us at: support@zalvo.ae
- Use the "Delete My Account" feature in the app settings (if available)
Include the following in your request:
- Your full name
- Registered email or phone number
- Reason (optional)
We may verify your identity before processing the deletion to protect your account from unauthorized requests.
3. What Happens After Deletion
Once your request is verified:
- Your account will be permanently deleted from our system within 7 business days.
- All personal data will be erased from our databases, except for any data we are legally required to retain (for example, for tax, invoice, or regulatory compliance).
- You will lose access to all your gift coupons, raffle entries, winnings, and stored data in the app.
Important: This process is irreversible.
4. Data Retention Exceptions
We may retain certain non-identifiable or minimal data for:
- Legal compliance
- Fraud prevention and security
- System audit and performance monitoring (in anonymized form)
5. Contact Us
If you have any questions about how we handle your data or how to request deletion, please reach out to:
Email: support@zalvo.ae
Refund Policy
This Refund Policy explains when and how refunds may be provided for salons and businesses using Zalvo’s software and related services.
1. Subscription & One-time Payments
Zalvo may be offered as a monthly, yearly, or other subscription plan, and in some cases as a one-time purchase or setup fee. All prices, billing cycles, and payment methods are communicated at the time of sign-up or order confirmation.
2. When System Usage Starts
System usage is considered to have started once you create any real entry in any module of Zalvo, for example:
- Adding or importing customers or clients
- Creating bookings or appointments
- Raising bills or invoices
- Recording expenses or stock/inventory entries
- Sending marketing messages or campaigns from the system
Once any such entry is added, the system is treated as “in use” for your business.
3. Refunds Before System Usage
If you have paid for a subscription but have not yet started using the system (no actual entries created in any module), you may request a refund of your current subscription fee.
In this case, please email us from your registered email address with your request and basic account details.
4. Refunds After System Usage Has Started
Once any entry has been created in any module, the system is considered to be in active use. In general, subscription fees are non-refundable after usage has started.
If you still need a refund after using the system, you must contact us by email. Such requests will be reviewed on a case-by-case basis and are not guaranteed.
Note: Refund decisions after system usage begins depend on factors such as duration of use, volume of data, and technical issues (if any).
5. How to Request a Refund
To request a refund, please email:
- Email: support@zalvo.ae
Include the following details:
- Business name and contact person
- Registered email and phone number
- Plan type (monthly / yearly / other)
- Reason for requesting a refund
Our team will review your request and respond within a reasonable time frame with the decision or any follow-up questions.
6. Third-Party Charges
Any charges from third-party providers (for example, payment gateways, SMS, WhatsApp or communication credits) are subject to their own refund rules. Zalvo is not responsible for refunds of such external fees.
7. Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: support@zalvo.ae